Bright House Networks...Great Cable Channels,but TERRIBLE Repair services!

My Digital Cable was giving me trouble on Saturday (The same time my Air Conditoner broke down,BTW!),so I got them on the phone and told them my On-Demand Programming wasn't working,the on-air I-Poll too wasn't working,ditto for the "Start Over" function...they'd came and fixed it..I thought..until a day later,when it malfunctioned ALL OVER AGAIN! I'm gettin' fed up over this! Does anyone else here have Bright House? And,are you getting the same,unreliable sevice,too?

 

Did you reboot your smart box or DVR Michael?

I have the same thing you do (Bright House). The worst I ever got from them is (after telling them my problem) "We'll can have someone out there on Monday". I'm thinking "What?! That's 3 days from now!". I have their high-speed cable service as well, and when the cable goes, usually the internet is out. Not always, though.

Also, they've been upgrading their software for their cable boxes. I could see the difference on mine Tuesday in my bedroom. Yesterday (after a software download, I guess) the picture was stuck on "Press Select for (whatever)". After trying everything else, as I've found with them, I just rebooted the box and that took care of it. They even recommend it occasionally.

 

Yeah,rebooted it and did everything they'd told me to...nothing! I think I have a faulty box..I'll have to recall them again!