Deep Discount 15% off until 5/11

Discussion in 'Coupons, Discounts & Sales' started by Marvin, May 9, 2016.

  1. slipkid

    slipkid Forum Resident

    Don't EVER pay DD (or their sister company ImportCDs) with PAYPAL (unless you are ordering from their stores on ebay, although that also can be a huge pain). Use the direct card method if paying through their website. As someone else said above with paypal they get the $ right away instead of when they actually HAVE the item & are shipping it. So not only do they have no motivation to actually FILL your order quickly but when things go wrong, drag on for weeks/months, get canceled etc, it can be a chore to get your money back.

    I just had the WORST customer experience of my life with ImportCDs via their ebay store when they sent me the wrong thing which I had to return. Is too long a story to even try to describe (and will only get my blood pressure up). Sometimes saving a few $ is just not worth the hassle when things go wrong, I have learned the hard way...
     
    sennj, googlymoogly, jhm and 2 others like this.
  2. Generally if something might go wrong with an Alliance order, I'll use their ImportCDs' eBay front, since there is a mechanism in place on eBay to contact them if something goes awry.
     
    slipkid and GentleSenator like this.
  3. lv70smusic

    lv70smusic Senior Member

    Location:
    San Francisco, CA
    I tried different browsers on two different computers. One of the browsers has no add-ons installed. Their website still wouldn't work properly. But the suggestion to try a different browser is a good one as that sometimes does help when a website isn't acting properly.
     
    slipkid likes this.
  4. aperfecttool

    aperfecttool Ænimic

    Location:
    RDU, NC, USA
    In my personal experience, ImprtCDs are worse than DD - every time there has been an issue they take a) forever to respond and b) copy/paste their cookie cutter response "please return the item via ebay to get a refund" they never pay attention to what your actual feedback or complaint is. But I agree, God forbid if you have to use their customer service - DD is slow as well but their packaging has been okay so far. So, two things I try to remember is a) never mix different formats in your order otherwise be prepared for the record covers to be damaged (especially with ImprtCDs) and b) always use credit card when ordering through their websites.
     
    slipkid likes this.
  5. aperfecttool

    aperfecttool Ænimic

    Location:
    RDU, NC, USA
    I agree - am having the same experience right now. I feel actual robots could have done a better job in this scenario :faint:
     
    slipkid likes this.
  6. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    they are the same company.
     
    jhm likes this.
  7. aperfecttool

    aperfecttool Ænimic

    Location:
    RDU, NC, USA
    I know, just saying they pack differently and also respond differently - no idea why though.
     
  8. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    i think it's a toss-up. my experiences echo yours and are all over the map. for the deals i get, i guess it's worth the crapshoot overall.
     
  9. Planbee

    Planbee Nothing To See Here

    Location:
    Chicago
    Not sure if this will work for everyone since I don't see anything on their site, but I got an e-mail for $5 off a $30+ order. Good today only for one use, code: LEAVES.

    If it works and you keep your order close to $30, you still get 15+% off and free shipping.
     
  10. hutlock

    hutlock Forum Resident

    Location:
    Cleveland, OH, USA
    Worked for me just now — thanks for the tip!
     
    Planbee likes this.
  11. slipkid

    slipkid Forum Resident

    I could be wrong but I think they are separate "entities" - different stock, different warehouses, different prices, different people, different policies (eg: the way that they handle shipping is dramatically different) etc - but owned by the same corporate overlords called SuperD or something like that. I can't recall the details but am guessing that at one time they had no relation and were totally separate companies but then SuperD bought both of them (?) and kept them running under their old storefronts/methods (??).
     
  12. slipkid

    slipkid Forum Resident

    The thing that drove me CRAZY was that I did all I could to make sure how I handled the return was correct (it was complicated and involved 2 things in a multi-ebay order which I had to return) and how they wanted it done, even SPOKE to them over the phone to ask what to do AND in ebay communication as well, then even FOLLOWED UP with them in ebay emails to make sure it was going right (ebay refunded me immediately for one item but ImportCDs needed to manually refund me for the other item which I returned)...all seemed well...but they STILL SCREWED IT UP and kept telling me the same "robotic" non-answer day after day, week after week, that the refund request was "submitted" and I should have the refund for the 2nd item in 24 to 36 hours (or whatever it was) despite days/weeks going by each time I asked. After like a month of this ridiculousness of my asking where the refund was they finally just sent me a communication that said "according to our records ebay has already refunded you". Duh! For the FIRST item, not the second (the one which they sent me by MISTAKE as the WRONG thing). I FLIPPED OUT at that point. Sent them a screaming email IN ALL CAPS going over the WHOLE SITUATION yet again (for like the 4th time). Left them bad feedback. Called ebay to complain. Finally got my refund but man it was extremely difficult to deal with, taking TONS of my time.

    I believe that this is the robot who runs their customer service, or at least is who handled my case:

    [​IMG]
     
    sennj and hutlock like this.
  13. That was the case several years ago but Alliance/DirectToYou moved to consolidate operations around 2015-2016. Order fulfillment has been unified between the various Alliance outlets for awhile. Now the remaining storefronts are nothing more than different masks worn by Alliance. They do have multiple distribution facilities across the country, so it can depend on where you geographically live.
     
    slipkid, GentleSenator and jhm like this.
  14. granola

    granola Forum Resident

    Location:
    Santa Cruz, CA
    Save for their fulfillment center, Deep Discount and Import CDs are indeed different entities under the same umbrella.

    Note that Deep Discount has a 'live' call center, while Import CDs' customer service is generally a source of consternation.

    Both are overseen by a very friendly person whom I contact with feedback, and when issues arise.
     
    slipkid and Juggsnelson like this.
  15. jason202

    jason202 Forum Resident

    Location:
    Washington, D.C.
    While there doesn't seem to be a way to sort it by new arrivals, it would appear that they still occasionally add new titles to the Blowout Bin. I just picked up Ministry's Twitch for $8.31. I saw a few Genesis reissues in there as well.
     
    jamesc and Juggsnelson like this.
  16. Swordsandchains

    Swordsandchains Well-Known Member

    Location:
    Chicago
    Ive literally paid DD via paypal every time for years and never had an issue getting money back for damaged or never socked items.
     
    hutlock likes this.
  17. hutlock

    hutlock Forum Resident

    Location:
    Cleveland, OH, USA
    Same here.
     
    Juggsnelson likes this.
  18. Juggsnelson

    Juggsnelson Senior Member

    Location:
    Long Island
    The Blinded by the Light soundtrack and Sly Stone Greatest Hits are newer additions too.
     
    Tjazz and jason202 like this.
  19. aperfecttool

    aperfecttool Ænimic

    Location:
    RDU, NC, USA
    you can try filtering by "date added/available newest"
     
    jason202 likes this.
  20. Tjazz

    Tjazz Music is my Mistress

    Location:
    USA
  21. elsanto

    elsanto Forum Resident

    Location:
    philly, pa
    $121.04 Humble Pie The A&M Vinyl Boxset 1970-1975
    Humble Pie (1970)
    Rock On (1971)
    Performance Rockin' The Fillmore (1971) [2LP]
    Smokin' (1972)
    Eat It (1973) [2LP]
    Thunderbox (1974)
    Street Rats (US Version) (1975)
    Remastered by Kevin Reeves
    180-gram black vinyl
    Humble Pie The A&M Vinyl Boxset 1970-1975 on DeepDiscount
     
    Juggsnelson and superstar19 like this.
  22. lenny nero

    lenny nero down by the ruined bridge

    Location:
    east tn, usa
    I would look for a 15% off sale this week, last year's was on the 17th, I believe.
     
    Juggsnelson likes this.
  23. Juggsnelson

    Juggsnelson Senior Member

    Location:
    Long Island
    That code is going to be dangerous!!! A lot of great stuff coming!
     
    lenny nero likes this.
  24. Juggsnelson

    Juggsnelson Senior Member

    Location:
    Long Island
    Have used DD a hundred times and never had an issue.....until now. I placed an order back in August and paid via PayPal. I got a conformation email from DD as usual. I've never received any of the items even though they have been released by now. DD has no record of this order in their system. I just forwarded them the confirmation email. Praying for the best. Anyone else have this same scenario?
     
  25. Mike6565

    Mike6565 Senior Member

    Location:
    Long island, ny
    dang, haven't had an issue yet, hope you get it sorted out...
     
    Juggsnelson likes this.

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