Discogs...

Discussion in 'Marketplace Discussions' started by averica, Jul 15, 2020.

  1. yesstiles

    yesstiles Senior Member

    Is anyone familiar with Discogs member lprovost?

    He has 0.0 feedback with one negative rating for non-payment. Member since 2018. He just bought an expensive $400 item from me from France, despite the fact my notes said USA Shipping Only.
     
  2. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    Unless he specified a US shipping address, that order shouldn't have gone through. Did you get PayPal payment for the order? If not, you'll be fine. Notify Discogs of the error so they cancel it and don't apply a defect to your account.
     
  3. quicksrt

    quicksrt Senior Member

    Location:
    City of Angels
    How was the transaction completed if you had never entered shipping costs for shipping outside of the US?
     
  4. yesstiles

    yesstiles Senior Member


    Yes, the payment already went through via PayPal. I don’t know how, but the shipping charge for USA was applied to the order.
    Now if I want to refund, I will lose $20 in PayPal fees which are higher because of the currency conversion.
     
  5. impalaboy

    impalaboy Forum Resident

    Location:
    Boise, Idaho
    It may have to do with the setting you have on your account. When I listed my items for sale, I had the wrong shipping info set up somehow and someone from out of the country tried to buy from me. I would have lost money on the deal so I apologized to the buyer and canceled the order. Fortunately for me, they were very understanding.
     
  6. eddiel

    eddiel Senior Member

    Location:
    Toronto, Canada
    Not sure how this is possible.

    If you don't have any shipping policy set up for France, then it should be impossible for the buyer to even place the order. The "add to cart" button isn't even there in those situations, when the buyer, from a country you do not ship to, views your item.

    Perhaps it went through because the buyer had a US address listed on Discogs but had a non-US address in his PayPal account?

    I'd also double check your shipping settings to make sure the only policy you have is for the US only and is the only active policy.
     
  7. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    Check the settings on your account. Make sure you have it set to not ship worldwide. And check where the item is supposed to ship. The buyer may be outside the US, but may have specified a US shipping address.

    The 3% loss to PayPal for a canceled order definitely sucks.

    If this is a Discogs mistake, definitely complain to them.
     
    AaronW likes this.
  8. Ken Dryden

    Ken Dryden Forum Resident

    That is one of the headaches caused by Discogs‘ switch to automatic invoicing and payment. I had a similar problem prior to this change. I only wanted to ship within the US and Discogs failed to allow me to set it up that way. I had to file a request to get them to fix it to avoid any additional orders from other countries. I was able to cancel the one that slipped through without negative feedback.

    I would also add in your Discogs shipping details that you only ship to select countries and list them.
     
  9. impalaboy

    impalaboy Forum Resident

    Location:
    Boise, Idaho
    This headache caused me to remove all my for sale items from Discogs and just use eBay, which is way easier in my opinion.
     
    Joseph.McClure likes this.
  10. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    Discogs required you to set up one-size-fits-all shipping for non-US orders or stop accepting US orders. I just declined to set non-US shipping rates, and that took care of the problem.
     
  11. yesstiles

    yesstiles Senior Member

    I do ship worldwide for all of my orders. But in this listing, I specified USA-only because it’s such an expensive item.
     
  12. impalaboy

    impalaboy Forum Resident

    Location:
    Boise, Idaho
    I was looking at your Shipping Rates and I'm not sure I understand them.

    It says: Media Mail: 1 to 1 CDs is $3.00
    Media Mail: 2 to 2 CDs is $3.50
    Standard USPS (3-5 business days): 1 CD and up is $2.75.

    So Standard USPS is cheaper than Media Mail? And it's only $2.75 for as many CDs as you purchase (1 CD and up)?

    But then under Seller Terms, it says "Shipping is $3 for one cd in the USA".

    So is shipping for 1 CD $2.75 or $3? It looks like you have conflicting info listed.

    Am I missing something? Just trying to help here. :)
     
  13. yesstiles

    yesstiles Senior Member

    Yes, I never understood why sometimes $2.75 is applied and sometimes another amount is applied. I can’t seem to find a way to modify that in my account.
     
    impalaboy likes this.
  14. Chee

    Chee Forum Resident

    Location:
    Denver
    Selling to Herb in Albany instead of Mario in Rome is the best way.
     
    jackieboy likes this.
  15. eddiel

    eddiel Senior Member

    Location:
    Toronto, Canada
    Ah ok. I don't think you can set items for specific regions on Discogs, like you can on eBay, so that explains it. Buyer was still able to buy as a result.

    The buyer just ignored your note, which is fairly common judging by the comments in the official forums from other sellers.
     
  16. eddiel

    eddiel Senior Member

    Location:
    Toronto, Canada
    Not a good way to go about this as a lot of buyers don't even look at terms, especially shipping terms. They just add to card and select the postage options available from there.

    The best way to stop buyers in countries you do not want to ship to, is to only set up policies for those countries. Leave all the other ones "off".
     
    quicksrt likes this.
  17. ChefBrunch

    ChefBrunch Forum Resident

    Location:
    Hawaii
    I love discogs, I've had very good luck. most of my orders are with actual shops, But a couple were with average collectors that buy and sell a little....no problems yet.

    I'm a little bothered by some of the high prices by some of the Japanese sellers, but regardless they have stuff that is completely unavailable anywhere else that I want and they do offer impeccable service and packaging.Mind I'm buying stuff that is probably rare even in Japan.
     
  18. quicksrt

    quicksrt Senior Member

    Location:
    City of Angels
    Of course, you can set specific regions (I mean countries) in the Discogs shipping module.
    You don't turn them "on" to begin with. They are not set as "on" by default.
     
    All Down The Line likes this.
  19. eddiel

    eddiel Senior Member

    Location:
    Toronto, Canada
    Not sure if we're talking about the same thing here. Of course you can set an ASP for a specific region.

    I was referring to setting the ASP according to item ie LP1 I will ship to US only, LP2, I will ship worldwide. I don't think you can do that via the ASP in Discogs. Each policy applies to that format as a whole.

    You are contradicting yourself. If something is not active (off) by default, then you have to activate it (on).

    So if they are not on by default, they are off, and therefore you leave them off if you do not want to turn them on i.e. set an ASP for that region.

    Which is why I wrote "leave them off" because they are already off. Self explanatory.
     
  20. quicksrt

    quicksrt Senior Member

    Location:
    City of Angels
    You don't set it up as another LP, you set it up as another country. So yes you can set up Germany with an LP shipping price, Aust / Japan with another LP price, and the US with yet another.

    So no, it is not a format set as a whole, or all-inclusive. Unless I don't get what you are saying.

    Your Discogs shipping terminology is far off and confusing. I should have never gone along with your "on" and "off" and forced you to refer as included, or not included (in the check box), as this would have been more accurate and descriptive. I should have asserted that a specific region is actually "country" and now you speak of LPs as a "whole" which is also confusing.

    What does "as a whole" mean? That all countries must accept the shipping cost you set as a whole? Because that is simply not the case. What am I missing?
     
  21. quicksrt

    quicksrt Senior Member

    Location:
    City of Angels
    I think that there is a way to set CDs as one price to UK, Germany, and France, and LPs at yet another (International) price, but it is very confusing and once you think it is set, you get an error to go back and fix it (set it for all items). And, you must have them in order with lowest to highest or the top higher price with over-ride the lower (CD) price below it. This is a glitch that they do not tell you about. I figured it out for Canada and UK/Germany, and then Aust/Japan. But my shipping prices needed editing on the orders for box sets and additional items purchased and set at the same time, so I asked buyers to let me adjust shipping slightly for international orders of more than one item. All buyers were fine with this as it saved them money. But once Discogs took over the (PayPal) payment management, and I no longer could invoice easily before the payment was sent, and shipping costs went sky high, I decided to forgo all shipping outside of the US with just a few exceptions, like if the buyers contacting me and agreeing to the sky-high cost, and arranging payment through PayPal directly.

    I had a buyer from Canada message me about a $150.00 CD and shipping cost if I would be so kind. Of course, I packed it up took it to the PO, and got an accurate quote on shipping. Then he switched out the $150.00 CD for two CDs costing a total of $12.00, and asked about just those two sent together, and to forget about the $150.00 item, and how much that would cost. This buyer never got another reply from me at all. I think I'm done with Canada as a shipping destination now too, as they are very po'd about the rise in costs, and simply do not want to pay it anymore. And my merch is selling well enough in the US that I need not concern myself with it.

    I'm much less forgiving about being jacked around now. Where I used to want the sale and would put up with some switcheroos, but not anymore.

    Just got a request to send to Aust, and it was a kind request, but the item was an $8.99 CD, and there is not enough profit to bother taking a risk, or hassle of customs forms, etc. I ignored the request, too busy and not worth the time.

    Sad because I did international (including risky Italy) for 25 years with 99.9% perfect arrivals and happy customers. But things change.
     
    impalaboy likes this.
  22. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    B.C.
    :( Thanks a lot @quicksrt. I understand the reasoning, but not all of us up here are resentful towards sellers from the US. who have no control over what the current hiked up USPS prices are. It's the same up here too with tracked and insured shipping and why my sales have tanked on Discogs and here on the Forums these last few years. :sigh:
     
  23. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    Given how expensive international shipping has gotten, even if I COULD easily/reasonably set by-country shipping rates through Discogs, I probably wouldn't. Because it's far too easy for someone to complain and then you have to decide if you want to eat 2x the crazy shipping or just write off 1x shipping plus the item. Just not worth the risks anymore.

    It's why I like eBay international shipping service. It costs the buyer more, but unless I screw up my description, I'm not on the hook. Lost/broken/stolen/damaged in shipping? eBay covers it.
     
    impalaboy and All Down The Line like this.
  24. quicksrt

    quicksrt Senior Member

    Location:
    City of Angels
    I had another two prospective deals go sour from Canada as well. But yes it could have been anywhere that has these crazy price increases.
     
  25. quicksrt

    quicksrt Senior Member

    Location:
    City of Angels
    Did anyone else have a blast of sales on the 1st and 2nd day of Jan. this year?

    I just got four orders for Audio Fidelity SACDs and two gold CDs, two separate LP sales, plus a 6 album order from Japan that turned into a 7 LP order. This was after a very slow Dec. for me.

    The Japanese guy wanted five old vintage Contemporary Records LPs I had listed (several still sealed from 1959-61 era), and when I sent him photos of a 6th one I own (a non-entry on Discogs), he wanted that one as well. I had wanted to sell these off for several years, but they were not getting the takers. I sold one for $50 about a year ago, but the others which were priced between $70 and $30 were just not selling. And thick heavy LP, deep-groove labels on Contemporary I'd think should sell. I opened one of them a while back and it had the very old wax paper type see-through inner sleeve and was stone mint. So I was confident these were not warped or resealed product.

    Nice to see some action because I bought myself a few things recently, and am about to spend a grand on some equipment for work.
     

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