The problem, in my experience, isn't that they're non-responsive... they'll happily send you a return label & apologize for the inconvenience... but they'll never actually refund you when you send it back. Literally every item I've ever sent back to them - probably 15 returns in the span of a year or two via their Discogs store - were never refunded unless I sent follow-up emails asking where my money was weeks or months later. EVERY. TIME. At first I chalked it up to bad management in the refund department, but it's way too consistent to be an accident. That's a lot of money just disappearing into the ether. Fool me once, shame on me. Fool me 15 times, and I'm inclined to think you're blatantly scamming your customers.