Rough Trade Sale coming May 21 ...

Discussion in 'Coupons, Discounts & Sales' started by DapperGentleman, May 18, 2021.

  1. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    actually just took a look at my order history and they also charged me for shipping on one of the much-delayed items. very cool!
     
    hutlock likes this.
  2. hutlock

    hutlock Forever Breathing

    Location:
    Cleveland, OH, USA
    SUPER COOL! Lol

    I mean, we shouldn’t have to pay shipping just because it took them a few months to get it shipped out!
     
    GentleSenator likes this.
  3. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    i emailed them this morning and simply told them to refund the bogus charge. they complied with an actual apology and obliged almost immediately!
     
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  4. hype

    hype Forum Resident

    Location:
    California
    Wow, I didn't even realize at all I was charged shipping as well even though my original order was well over the free shipping mark so I guess i'll be emailing them as well.. Thanks for the heads up guys! It's kind of disgusting and deceiving tbh when you think about how many people just wont notice it (I def. wouldn't have) while you know they are full aware at this point and this is after taking months to even ship the items. They must have just charged most people shipping regardless of how much they spent on the original full order.

    Not surprised these are the same people that massively effed up that Record of The Month club they failed miserably at.
     
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  5. hutlock

    hutlock Forever Breathing

    Location:
    Cleveland, OH, USA
    Yeah, I never would have noticed either unless they had screwed up my order and I had to go back and look at it. I would definitely recommend that anyone who ordered from the sale and had a delayed shipment go and check.

    Also for the record, I am a longtime Rough Trade customer and supporter so I don’t like having to say bad things about them here but literally everything about this Sale has been a fiasco. They absolutely need to look long and hard at their logistics operations and fix some things before they try something like this again.
     
    Last edited: Mar 26, 2022
    samwisefan, hype and GentleSenator like this.
  6. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    if they'd just invest in a better ecommerce platform i think they'd fare a lot better. i can't imagine what the backend looks like given how awful the customer experience is.
     
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  7. hype

    hype Forum Resident

    Location:
    California
    Yeah, I am a longtime customer as well and up until the last couple of years I have had nothing but great things to say. The long wait from the sale wasn't even a big deal to me if that's all it was but seeing how they handled the entire thing like you said on top of that recent record club that was an even bigger disaster and it's just a really bad look imo. Idk if they made some big changes internally or what but they need to correct the ship soon or they're going to continue to blemish a brand that has mostly been extremely positive for decades. My last reply was def. a bit hyperbolic in reaction, just sad to see one of the few good ones left handle business like they have recently.
     
    hutlock likes this.
  8. cut-out

    cut-out Forum Resident

    Location:
    Cambridge, MA, USA
    Just closing the loop here. Today, 4 months after placing my order, my final outstanding lp arrived, out of the blue! Never thought I'd see it, and I'm thrilled!
     
  9. hutlock

    hutlock Forever Breathing

    Location:
    Cleveland, OH, USA
    Wow, that’s incredible.

    Were you given free shipping on it (if you were supposed to be)?
     
    cut-out likes this.
  10. cut-out

    cut-out Forum Resident

    Location:
    Cambridge, MA, USA
    @hutlock Hmmm; I looked and yes, I was charged shipping for this final lone lp ($4.79) and no shipping charges for the earlier box of three lps. I don't remember what the terms were for this sale—free shipping over a certain dollar amount?
     
  11. hutlock

    hutlock Forever Breathing

    Location:
    Cleveland, OH, USA
    Yep, if you got free shipping on the earlier stuff, you spent enough to get free shipping on all of it. Contact them to get that shipping charge refunded—see upthread on all the various ways to do it. Glad you got your full order though!
     
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  12. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    yeah, my curt "please refund the erroneous shipping charge, thanks" message to them worked just fine in my case!
     
    cut-out and hutlock like this.
  13. hutlock

    hutlock Forever Breathing

    Location:
    Cleveland, OH, USA
    I would advise everyone to just copy and paste that along with your order number!
     
  14. cut-out

    cut-out Forum Resident

    Location:
    Cambridge, MA, USA
    Yep, one email later, and my shipping charge was refunded! Thanks!
     
    hutlock likes this.
  15. DapperGentleman

    DapperGentleman Forum Resident Thread Starter

    You guys weren't kidding. I had $48 in shipping overcharges. I sent a note to Rough Trade through their online chat system - received all refunds in less than 30 minutes. Thanks for the reminder.

    [​IMG]
     
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  16. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    yikes! that's ridiculous.
     
    hutlock likes this.
  17. Bernice Perkins

    Bernice Perkins New Member

    Location:
    United States
    Thank you for sharing this great information. Currently, I see a lot of websites that offer discount codes. Everyone who has shopping needs can enter it for reference.
     
  18. GentleSenator

    GentleSenator what if

    Location:
    Aloha, OR
    yeah, ok "bernice"
     
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  19. jason202

    jason202 Forum Resident

    Location:
    Washington, D.C.
    superstar19 likes this.
  20. DapperGentleman

    DapperGentleman Forum Resident Thread Starter

    Agreed, this is not a blowout sale like we enjoyed in January.

    As an aside, I visit the Rough Trade Sale site every morning briefly to check for new items. Just as they did in January, this sale went live a couple of days ago. I didn't post it here because it was kind of a blah sale, but that email that goes out to subscribers arrived two days 'late', just as in January.
     
    superstar19 and Patanoia like this.

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