I tried the Square Deal warranty on a Arcam Alpha CDP I bought on eBay. I was better-off giving the money to a good charity. Never again! The Red Flag should've went up; when I noticed who the Parent Company was, enough said. It seems like; from here on in, I'll just purchase new from companies who have outstanding customer service. That list is getting shorter every year. Serves me right for still thinking companies still "back" or honor what they are selling. A LOT of Snake Oil out there.