its closing in on 1 year in trying to get replacement discs. Keeping sending the same request form and then getting the same all apologies reply but now silence. What's going on; they used to be very accessible to problems and concerns. You can't even talk to a human anymore, just email. Does anyone know of a customer service number that I could reach an actual person? I'm getting rather pissed with this deplorable customer service; my Dead purchases may end.