Damaged Items from Discogs

Discussion in 'Marketplace Discussions' started by Anaplian, Nov 2, 2022.

  1. Anaplian

    Anaplian Rise and Reverberate Thread Starter

    Milton Keynes UK
    So, I only started buying from Discogs recently. So far I've bought 7 records and 2 have arrived with significant damage incurred in transit. Is this unusual? Am I unlucky - or do Discogs sellers just not care enough to package records properly?
    Crimson Witch likes this.
  2. d.s.l.

    d.s.l. Forum Resident ^O;O^

    That’s awful. I’m sorry.

    I don’t buy vinyl but I buy a lot of CDs & I always check the seller’s ratings & reviews.

    When in doubt, I message the seller.
    Dave, Crimson Witch and Anaplian like this.
  3. intv7

    intv7 Senior Member

    Boston, MA, USA
    You're unlucky, it seems. Just like any other platform (eBay, for example), you're gonna get people who know how to package and people who don't. As Discogs tends to cater more to record collectors, not necessarily random people, I think the odds are in your favor that sellers are going to do at least a fairly decent job in properly securing your purchase.

    Were the records that were damaged the result of shoddy packaging? Or was it the result of poor handling by postal workers?
  4. jim249

    jim249 Forum Resident

    Utah, USA
    I used to work at the PO and the way records are handled makes me very cautious about buying them. I will buy used but will ask the seller to remove the record from the sleeve. Many clerks working under pressure from management fly those like frisbees when sorting. I see you are from the UK. Are you buying from America or the EU.
    Aftermath likes this.
  5. speedracer

    speedracer Forum Resident

    Easy to tell if it was mangled in transit or poorly packaged. If poorly packaged, message the seller, they will make it right.

    It is really important to push back on inaccurate grading and shoddy shipping, lazy dishonest sellers create distrust for the entire enterprise.
    Last edited: Nov 2, 2022
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  6. FrixFrixFrix

    FrixFrixFrix Forum Resident

    Parts Unknown
    I’ve received records in all sorts of packaging from Discogs/eBay through the years. I now include this link in the order notes, but it doesn’t always make a difference.

    How To Pack A Vinyl Record For Shipping
    Dave likes this.
  7. dalecooper

    dalecooper Forum Resident

    Athens, GA
    Bad luck I would say. I buy from Discogs all the time--granted, usually CDs and not records. But my experience tells me that the majority of sellers there know how to pack (many these days are honestly TOO cautious, wrapping a single CD in a jewel case in multiple layers of cardboard, bubble wrap, and packing tape, all inside a box or bubble mailer; you'd have to run over it with a truck to break anything inside). And with the ones that don't, often times the post office will get it to me largely unharmed anyway. Two out of seven damaged has to be some pretty bad luck, either with the sellers, the post office, or both.
    Anaplian likes this.
  8. JohnJ

    JohnJ Forum Resident

    I buy a lot from Discogs, and like eBay or even some retailers, it’s a bit of pot luck.

    go back to the seller, take pictures and explain. Most will sort out quickly and amicably.
  9. Bad luck, I think. I only buy CDs & cassettes there but I have found it does matter from whom one buys as to how securely the shipment is packed, obviously.
  10. brytenclear

    brytenclear Well-Known Member

    Davis, CA
    I prefer eBay because sellers usually show pictures of the exact specific record you're buying. Grading is too subjective. The only time they arrive damaged is when the seller doesn't use a proper box, and then they arrive damaged everytime. EBay has a great return policy and I will return a record if there's enough damage. Snipping in a proper box is the least a seller can do
    Crimson Witch and Eric_Generic like this.
  11. MonkeyLizard

    MonkeyLizard Forum Residents

    It happens. Sometimes it rarely happens, and then sometimes it seems like there’s a month long period where you’re a magnet for incompetence.

    Sellers are usually decent, PayPal is (sometimes unfortunately) buyer biased. Worst case scenario is usually a headache or a waste of time. Like others said, check the seller ratings for an idea of how they do business.
    Eric_Generic and Anaplian like this.
  12. Anaplian

    Anaplian Rise and Reverberate Thread Starter

    Milton Keynes UK
    A little of both I think.
  13. Anaplian

    Anaplian Rise and Reverberate Thread Starter

    Milton Keynes UK
    This time it was from a UK seller.
    Crimson Witch likes this.
  14. Anaplian

    Anaplian Rise and Reverberate Thread Starter

    Milton Keynes UK
    Thankfully the seller has apologised and refunded me after I sent some images.
  15. Eric_Generic

    Eric_Generic Enigma

    As others have said, it's really all pot luck (and possibly down to geography...where the item's coming from, where it passes through, and where it's going). I get a higher-than-average number of damaged packages, but photos and calm conversations with sellers tends to resolve things.

    I prefer eBay because you do get to see the exact item being bought (or I make sure only to bid/buy ones that do have clear photos), and then you can compare those to what ends up through your letterbox or on your doorstep.

    Anaplian likes this.
  16. Mark From Eire

    Mark From Eire Forum Resident

    Eric_Generic and Anaplian like this.
  17. dance_hall_keeper

    dance_hall_keeper Forum Resident

    In my short time as a Member of Discogs, I must say that all of my CD orders have arrived unscathed.

    If I may at this time, I’d like to give a shout-out to what I will assume is the majority of Sellers on Discogs and include this observation: Every single shipping has been impressively packaged, as if this is the way they would like to receive the parcel!
    Dave likes this.
  18. Strat-Mangler

    Strat-Mangler Personal Survival Daily Record-Breaker

    The items are not from Discogs; they're from a seller who is a member of Discogs, same as you are another member of Discogs.

    Discogs has literally nothing to do in any way with the items' conditions, especially in regards to shipping. They are merely a platform that allows 2 people to connect and perform a transaction.
    Crimson Witch likes this.
  19. dance_hall_keeper

    dance_hall_keeper Forum Resident

    OP: Have you contacted...
    1) the Seller
    2) Discogs

    If completing 1) doesn't bring a sense of satisfaction, I believe you can contact Discogs to air your opinion and plead your case.

    As with anything, compare the damage to the item with the damage to the packing.

    Then again, it could be a Royal Mail problem.

    If possible, the Forum know how you make out.
  20. kwadguy

    kwadguy Senior Member

    Cambridge, MA
    If the record is not received in the promised condition, you can get a refund. The obligation that the record arrives in the promised condition is entirely on the seller's shoulders--no matter what they say. You are not obligated to have paid for insurance, no matter what the terms of their service read.

    If you are unhappy, let them know you want to return it and do so. If they purchased shipping insurance, then they may ask you to take pictures and provide them to the shipper as part of a claim. But, otherwise, you can just demand to return the item. If the seller refuses, open a SNAD (Significantly Not as Described) claim with PayPal, and you will win that.
  21. I've had 90 Discogs transactions go exactly as I would want them to, so...yeah, bad luck.
    Jana L and Crimson Witch like this.
  22. I have a few simple rules when buying from Discogs sellers. First rule is if buying from someone with whom I have not previously done business , then a thorough perusal of some pertinent data are in order.
    Only domestic sellers with a 99% rating or higher is a hard fast rule for me. I read the recent comments.
    Chemguy and Anaplian like this.
  23. Chemguy

    Chemguy Forum Resident

    The sellers I’ve purchased from on Discogs have all been great. You got yourself a lemon-seller, OP.
    Crimson Witch likes this.

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