I think I'm done with Discogs

Discussion in 'Marketplace Discussions' started by CAP, Jun 9, 2022.

  1. Peter_R

    Peter_R Maple Syrup Gort Staff

    Location:
    Montreal, Canada
    Looking for advice on the situation I'm in.

    Recently bought a rare CD on Discogs.
    Total, including shipping was £64.00 GPB.
    Disc arrived with a crack in the centre spindle. A major crack.
    While the disc is playable, the crack does appear it will get worse.
    The disc is essentially on borrowed time before it's garbage.
    He claims it wasn't like that when he sent it. The packaging was excellent, so I have my doubts.
    I sent a picture to the seller. He refunded £20.00 GPB.

    Neutral or negative feedback?

    Any other thoughts?
     
  2. PhysicalMedia

    PhysicalMedia Well-Known Member

    Location:
    US
    Maybe the fact that you did receive some sort of refund makes a case for neutral...but perhaps consider the seller's rating. The further away from 100%, the more likely that this might've been a clever way to dump a broken disc.

    Could that particular crack be superglued, perhaps?
     
    Dave likes this.
  3. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    B.C.
    I agree with @PhysicalMedia That mentioned Peter my 35DP of Pink Floyd's Wish You Were Here has a spindle crack that has not progressed in nearly 15 years FWIW.
     
    PhysicalMedia and Peter_R like this.
  4. MHLumber

    MHLumber Well-Known Member

    Location:
    TEXAS
    I ordered three new LPs from large retailer on Discogs with great feedback recently. They all arrived with bottom left hand corners damaged. They were packaged well and I saw no damage to the box, so this tells me they were dropped before being packaged for shipping. Unacceptable to me. They were all remastered high quality recordings, which makes me even more upset!
     
  5. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    If the crack is severe and you want to return it, insist on returning it.

    If you are happy with the $20 refund, then so be it.

    Seller is responsible for item until it gets in your hands, so even if it wasn't cracked when he shipped it, if it arrived cracked, that's on him.

    If seller worked with you and you're happy with the resolution, I would not leave negative feedback. But given the info you have provided, I wouldn't leave positive feedback, either.
     
  6. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    They're a drop shipper, apparently. Losers doing arbitrage.

    Things get fun when the item gets lost and the seller has to deal with the issue...
     
  7. raye_penber

    raye_penber Writer

    Location:
    UK
    Today three NM records arrived, all from different sellers, 100% positive feedback.
    As always, I asked before I bought.

    1st of the three was the dirtiest record I have ever seen in my life. Utterly covered in fluff, fingerprint, and debris.
    I cleaned it only to be met with the expected crackle and pop throughout.

    2nd of the three was 50% less dirty than the 1st. Cleaned. Snap, crackle, pop.

    3rd arrived and was, on the whole, a fine example.

    Is it sad that I just expect this now?
     
    headtheory, Peter_R and PhysicalMedia like this.
  8. raye_penber

    raye_penber Writer

    Location:
    UK
    Today's NM/NM, "plays great on my table", record from a 100% positive Discogs seller.

    [​IMG]
    [​IMG]
     
    Mr. LP Collector and headtheory like this.
  9. PhysicalMedia

    PhysicalMedia Well-Known Member

    Location:
    US
    Perhaps you could look into making a dent in that 100% rating via some justice-wielding feedback.
     
    raye_penber likes this.
  10. raye_penber

    raye_penber Writer

    Location:
    UK
    Message from seller:

    "Played extracts for this on my system and it sounded great."

    Jeez.

    That poor stylus.
     
  11. Duke Fame

    Duke Fame Sold out the Enormodome

    Location:
    Tampa, FL
    I literally quit buying from Discogs (CD's, I don't have vinyl) after asking at least 1/2 dozen sellers to confirm that the pressing they were selling under is what they actually had. Half never responded and the other half were posting under the wrong pressing. I've had really good luck with Ebay. I only buy if the seller posts pictures or responds back to me with pictures. I've had a few that weren't quit the condition that was advertised, but only once was it egregious and that person refunded my money.
     
    PhysicalMedia likes this.
  12. PhysicalMedia

    PhysicalMedia Well-Known Member

    Location:
    US
    I'm glad that at least I'm not the only person who rarely gets responses from (crappy) sellers. And yes, errors in listings are rampant on Discogs. If only they had pictures...
     
    Duke Fame likes this.
  13. Peter_R

    Peter_R Maple Syrup Gort Staff

    Location:
    Montreal, Canada
    It's so odd.
    I actually have in my listings that I am happy to provide photos upon request.
    And I answer all questions.
    I'd rather the seller get exactly what (s)he wants, then be upset as a result of getting the wrong disc.

    I think if you are a collector first, and a seller second, you tend to be more empathetic.
    If you are a seller first and foremost, you just wanna move product and expect to have some unsatisfied customers.

    But I also blame those local morning shows, afternoon talk shows, Pawn Stars, and all the crap that let a portion of the population to think they are all sitting on a goldmine.
    The viewer hears the money part, the eyes ring like cash registers in the cartoons, and they stopped listening when the expert mentions what makes the record valuable.
    They think that a 1980s stones reissue is worth the same as an original 1960s UK pressing because the same songs are on.
     
    Dave and PhysicalMedia like this.
  14. kwadguy

    kwadguy Senior Member

    Location:
    Cambridge, MA
    The real problem isn't Ma Kettle deciding to sell off the stuff in the basement. That's a problem, too, but it's not the biggest problem.

    The problem that is OVERWHELMING the selling sites now is that all the bottom feeders have decided vinyl is where they can make a fortune. So they buy up anything and everything and sell it all as mint. They don't know music, they don't know grading, and they don't care. They're just playing a numbers game. This year it's vinyl. Years ago it was vinyl and Beanie Babies. Whatever they can get from garage sales or Goodwill.
     
    cwitt1980, Dave, Peter_R and 2 others like this.
  15. PhysicalMedia

    PhysicalMedia Well-Known Member

    Location:
    US
    You have hit the nail on the head. Everyone now thinks that their rubbish is a treasure of inestimable value. This seems to be especially rampant on ebay...but then, sometimes, the opposite thing happens, and someone will sell, say, a target CD in mint condition for $3.oo. I love when that happens.
     
    eddiel likes this.
  16. PhysicalMedia

    PhysicalMedia Well-Known Member

    Location:
    US
    And by the way--thank you for being a seller who cares! You might have reinvigorated my faith in Discogs.
     
    Peter_R likes this.
  17. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    B.C.
    :agree: We are from the same cut of the cloth Peter for the exact same reasons. I think that the reason I am this way is, because like you mention, I'm a collector first, a music lover second and a seller third. I started selling here first and I wanted to be certain Forum members were happy with buying from me. Discogs just isn't anything like here on their wild wild West site with no consequences for deception.
     
    Peter_R likes this.
  18. Peter_R

    Peter_R Maple Syrup Gort Staff

    Location:
    Montreal, Canada
    Well, this is unbelievable.
    On Friday I received another Discogs purchase. 2 CDs.
    Would you believe one of the discs arrived with a cracked centre ring?
    That's now TWO ORDERS IN A ROW THAT I GET A [CENSORED] CD with a CRACKED centre where the seller conveniently forgets to mention it.

    If I were to use the language I want to use to describe these sellers, the Gort in me would have to report myself.
     
  19. PhysicalMedia

    PhysicalMedia Well-Known Member

    Location:
    US
    This calls for swift, merciless retaliation, in the form of negative and scathing feedback. And add some more from me.
     
    Peter_R likes this.
  20. InStepWithTheStars

    InStepWithTheStars It's a miracle, let it alter you

    Location:
    North Carolina
    Your last sentence made me chuckle. I only "liked" the post for that, because I sure don't like the rest of it.

    I also just received a CD that was cracked, although mine is not just the center ring. In my case the seller refunded me in full and never asked to send it back, so I'm more inclined to believe it was shipping damage. Why try to pawn off a broken disc if you're going to refund everything, including shipping costs? But, at the same time, the mini-LP sleeve – which is fairly flimsy – doesn't have a single imperfection. Nor does the ultra-thin-paper booklet.
     
  21. Ken Dryden

    Ken Dryden Forum Resident

    Because of cracked cases and water damage, I have now switched to packaging CDs in zipped plastic bags in cardboard boxes with additional padding and sending with insurance.

    A USPS employee told me that if you use a padded envelope or thin record mailer for media mail, the next box tossed on top of your shipment may contain 65 lbs. of books.
    Digipaks in padded envelopes often arrive with damaged plastic trays and good luck replacing them without destroying the artwork underneath while trying to peel it loose from the rubber cement,
    then you have to have a discard digipak salvaged to replace it.
     
  22. alex1976delarge

    alex1976delarge Forum Resident

    Location:
    Indiana
    I’ve had two issues with getting shipped the wrong pressing but both sellers made it right by just letting me keep the records even after I offered to send them back. Still left good feedback because they were very communicative from start to finish.

    the thing I’m running into now are shipping times. Not just the time it takes to get to me once shipped, I mean the seller actually going to the post office. In the first three years on discogs I had to email only one seller after waiting three days from payment. I’ve easily sent 20 emails just in the last 4 months for the same issue. Some sellers let me know pretty quickly when they’ll ship and that’s much appreciated. But I’ve just had some horrid luck lately. I’ll still leave positive feedback as long as it reaches me safely, but I’ve even had things ship from the UK reach me sooner than something two states away, and not because of the postal service either.
     
    PhysicalMedia likes this.
  23. PhysicalMedia

    PhysicalMedia Well-Known Member

    Location:
    US
    You are not alone! It has been my experience that, more often than not, UK/European orders arrive more quickly than those in the US. I also find the same better service in the realm of replying to messages, sending photos when requested, and on and on.
     
    alex1976delarge likes this.
  24. Dave

    Dave Esoteric Audio Research Specialist™

    Location:
    B.C.
    Hey, what about Canadians? The last time I shipped a non-tracked not insured CD to someone in New Youk it arrived in 9 business days. I also have no problems with promptly responding to anyone who asks for information or proof positive photos.
     
    Peter_R and PhysicalMedia like this.
  25. PhysicalMedia

    PhysicalMedia Well-Known Member

    Location:
    US
    My apologies. Canadians are included with the UK/Europe. The general undercurrent was meant to be "US sellers are often lazy and indifferent."
     
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